ENHANCED SERVICES

Ask a CTO

Any technology question*, from anywhere, answered by our technologists – guidance, advice and support

HOW WE CAN HELP

Providing you confidence in Technology

Consultancy when you need IT

We provide general guidance, advice and support on IT Governance questions – how to choose a supplier, which software to choose etc. *We don’t answer specific questions on technology – how do I switch my iPhone on – but we can support you in getting the answer.

Topic areas covered

Ensuring:technology delivers Value, your have technology Strategy, your technology (systems, partners and contracts) Perform, your technology Team performs and managing your business & technology Risks.

Delivery method

Our platform allows you to use our service 24*7. Our response times vary depending upon your package – for some packages Ask a CTO is a chargeable service. Our Ask a CTO service is available to clients who have completed the Business Baseline.

Full response

.Our aim with every response is to provide at least three things; what we have understood from your question, an answer and signposting to guides, tools and advice on our platform. We optionally offer a technologist video call to follow up.

Numbers

Client results

of UK businesses experienced a cyber security breach in the last 12 months

private businesses operating
in the United Kingdom in 2023

Learn more

Frequently Asked Questions

How do I ask you a question/use the Ask a CTO service?

Our Ask a CTO service is available to clients who have completed their Business Baseline onboarding with us after selecting one of our service packages.
If you wish to try out our Ask a CTO service ahead of onboarding then we do offer a non-client service which is similar – find our more here.

How much does the service cost?

The costs to our services are provided prior to us providing any activity, these are non committal. Depending on the package you either ask a set number of questions you can ask on a monthly basis (with the option to ask more), or can access the service on a pay as you go basis.

What if you cant answer my question?

We answer lots of questions without restriction, however sometimes there might be questions that are too specific, don’t relate to technology or IT governance or we cannot answer for legal reasons. If we receive a question we cannot answer there is never a charge for these. We indicate why we cannot answer this using our Ask a CTO service, if the question is too specific we can often optionally offer one of our technologists to support you directly.

How will you answer my question?

We can answer general IT governance and technology questions – often signposting you to guidance, advice and tools to help provide an answer. Where relevant we might direct you to one of your suppliers/team who we understand is responsible for that in your business. Optionally if you would like additional support or to speak in person then this is available.

Can I download my answer?

Our answer can be downloaded/saved as a PDF along with some of the general advice/guidance we link to.

How specific do I need to be with my question?

The more specific you can be, often the better the answer we can provide. A broad question will provide a broad response which might not be what you need. You can ask multiple questions of course, the most common questions are often – where do I start as I .. for example where do I start as I need to choose a CRM.

Can I ask a question for a friend/associate/another business?

Depending on the question we will be answering the question with regards to the information we know about your business. Why not share our service with your colleagues, associates or network – we offer varying items for each new business you refer that signs up on one of our packages.

How can I get technology consultancy?

Our Ask a CTO service is a form of consultancy, we can answer questions to help you make the decisions – we cannot make the decisions for you. Our answers are based on the information we know about you and our best practices.

Reviews From Our Past Work

He is highly knowledgeable and takes the time when necessary to explain things in layman’s terms so I actually understand what he means.

stephen taylor-brown

★★★★★

Ask us today

What would you like to ask – maybe something you feel you should already know?

ASK A CTO